Every once in a while you see a thread in the forums withplayers asking for phone support from online poker sites. It's not toosurprising; after all, who wouldn't prefer to get an answer immediately ratherthan waiting for it?

However, good customer support is much more aboutaccuracy than speed. For many reasons, particularly in the worldwideenvironment of online poker, email customer support is often significantlypreferable to phone support.

As with any industry, 90% (or more) of the questionsfirms receive are from the same small bucket of choices: How do I make adeposit? I forgot my password. Any reasonable support organisation has alreadydeveloped templates that accurately answer these questions.